Technical Support Engineer
| Location: | Halifax, Nova Scotia, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 24th Jun 2008 |
| Closing Date: | 22nd Jul 2008 |
| Posted By: | Quest Software |
| Details: | |
| Technical Support Engineer Technical Support Engineer – Unix Active Directory Support Team Quest Software is seeking a Support Engineer to support customers on our Windows Management product line for our Vintela / Active Directory Support team. Position will be based out of the Halifax, Nova Scotia office. Engineers will work independently and as part of a team using their skills to solve customer’s technical issues in various heterogeneous (UNIX and Windows) environments. The engineer will be on the Afternoon Shift (12:00 PM – 9:00 PM) and will also be responsible for providing after-hours support as part of an on-call rotation. Day-to-day Duties Include: · Field incoming technical issues from customers · Maintain a personal queue of ongoing customer issues until resolution · Interface with R&D resources to bring escalated issues to resolution. · Document all customer/case details in a case tracking system · Create solutions from resolved issues for future use by customers and internal personnel · Act as a customer advocate Required Technologies: · 3+ years experience as a Sys Admin, directly responsible for one or more UNIX-like operating systems: o UNIX– (AIX,HP-UX,Solaris, OS X o Linux– (Redhat, SuSE, Debian) · Understanding of various UNIX run levelsand proficient with the command line (Pipes, redirect, chaining commands) · Shell scripting, both writing and debugging (Bourne, BASH, finding return code values, etc) · Comfortable with at least one text editor (vi, Emacs, etc) · Configuring and compiling software(gcc, ccand GNU MAKE) · Thorough understanding of DNS protocol and ability to query and interpret zone records · Good understanding of NetworkingProtocols: (TCP/IP, UDP, etc) · Familiar with NIS and NFS · Familiar with Samba 3.0+ (Setup Samba in Window 2000+ environment , Used windbind ) · Familiar with PAM (Pluggable Authentication Modules) and configuring modules in the PAM stack (/etc/pam.conf, /etc/pam.d/system-auth, etc). · Thorough understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc) · Basic understanding of the C programming language and UNIX/Linux shared libraries (glibc/libc) · Working knowledge of LDAP (including generating LDAP queries) and Kerberos · Familiar with Windows Active Directory 2000/2003 · Remote connection methods - OpenSSH (debug, changing ports, Authentication methods), Telnet, FTP, RSH, etc · You must be independent, self-motivated, a team player and have a people-oriented personality. Preferred Experience: · Configured, installed and managed Apache servers (Installed Apache Modules, Configured httpd.conf, Know the format and purpose of .htaccess files) · Experience with 2-factor authentication (Smart Cards, RSA Tokens, etc) · Database Experience (SQL, DB2, Oracle etc) · Setting up Windows Group Policies · Basic understanding of SMS 2003 · In depth understanding of Active Directory (Sites, Replication, Trusts, Parent/Child Domains, Hierarchal Groups, etc) · UNIX/Linux Clusters · Excellent understanding of LAM (Loadable Authentication Modules) and AIX extended security attributes · Configured and setup Solaris 10 Zones. | |
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